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Emerging Trends: High Growth Companies Focus on Collaborative Outsourcing—Cloud Software Systems + Staffing Solutions

High growth companies are focused on new products, building revenue and expanding, leaving little time or inclination to manage back office operations.  Constantly being asked to do more with less, many CFOs have turned to creative forms of outsourcing and cloud-based automation to improve their financial systems and staffing.  This is especially true of high growth companies that want to keep the majority of their staff focused on developing products, finding and servicing customers.  Collaborative Outsourcing offers an advantageous balance of value and control for today’s CFO.

Today’s Cloud Financial Services Solutions
One way companies are saving money in the finance department is automation of routine tasks.  A multitude of cloud financial services solutions have gained market share, including but not limited to:

  • Financial management and accounting solutions like Intacct, NetSuite, and Xero
  • Tax software such as GruntWorx and SpeedTax
  • Stock plan software packages like EASi and OptionEase
  • Customer relationship management tools such as Microsoft Dynamics CRM and Salesforce.com


Companies that use these technologies internally take a “do it yourself” approach to managing their back office operations.  With Software as a Service (SaaS) arrangements, there is no requirement to purchase software and the solution adds value right away.  Department leaders seeking to cut their individual IT expense line items are eager to make the leap to the cloud.  Often, the IT department is not consulted before a cloud accounting services contract is signed.

Collaborative Outsourcing: Best of Both Worlds
We believe a future market trend will be Collaborative Outsourcing.  This is where your outsource vendor will deliver their services utilizing a cloud technology.  This allows the CFO and management team to access its system anywhere, anytime and allow the outsource vendor to access the same technology to carry out its services.
A great example is outsourced accounting.  The outsource vendor can pay bills, process transactions and produce financials using a cloud accounting solution.  The CFO or finance executive can access the same system to approve expenses and run financial reports…Collaborative Outsourcing.

Firms that merge cloud software and outsourcing services to create Collaborative Outsourcing solutions help the CFO organization remain focused on strategy, rather than the details of in-house staffing or IT sprawl. With Collaborative Outsourcing, control over financial data resides with you (the company), while the service provider has the expertise to capitalize on cloud software for the management of day-to-day operations.

collaborative-oustourcing-diagramFor instance, a growing technology firm may seek to bring order and discipline to its stock option program.  The firm’s CFO has seen a few SaaS stock option systems on the market, but he does not have a manager with the full set of skills to manage the software and related reporting.  Instead of conducting the necessary activity in-house, the CFO can rely on an accounting firm with a Collaborative Outsourcing model that leverages technology for its clients.

Our firm conducted extensive research of all SaaS stock option programs and now recommends a turnkey solution to all pre-IPO firms.  Armanino Consulting’s Equity Compensation Outsourcing solution includes:
Automated administration and tracking of awards, vesting and exercising with a SaaS tool
Set up and maintenance of the technology and staff training
Periodic independent valuation of common stock (409A) for GAAP and tax purposes
Quarterly/annual ASC 718 (FAS 123R)  reporting and technical accounting support

This arrangement gives the CFO access to equity compensation expertise from a professional finance team and access to the stock option data without barriers, while eliminating the burden of software implementation and maintenance.

Armanino Consulting’s client Digital Chocolate engages with our firm for Equity Compensation Outsourcing services.  “You’re not going to be a hero for getting stock option reporting right, but you will get a lot of grief for getting it wrong,” said Jack Chiew, Corporate Controller of Digital Chocolate. 

The combination of financial management outsourcing and cloud computing provides an improved platform for seamless and integrated financial processes and it supports management decision making by offering access to real-time key performance indicators.  Collaborative Outsourcing allows companies to use the same technology as its outsourced accounting firm, so both the client and the accountant are accessing the same data, the same software application and speaking the same language.

CFOs who are evaluating cloud solutions, traditional outsourcing and Collaborative Outsourcing should ask themselves: Is this task part of our core competencies?  If the answer is yes, then the company can manage the task internally with the use of leading cloud solutions.  If the answer is no, the company can turn to its external team of experts who will use first-rate cloud solutions to manage the task.  With Collaborative Outsourcing, the accounting firm implements the SaaS solution, trains the client, and maintains the software and related data.  The CFO just logs on and consumes information.  It’s as simple as using a smartphone app.

Conclusion
Collaborative Outsourcing is great for high growth companies that don’t want to hire human resource managers, payroll managers, controllers, IT staff, and so on.  Future Collaborative Outsourcing offerings may include management dashboards that offer a fresh, collaborative and dynamic service in contrast to the dated, static financial reporting that accounting outsourcing has offered in the past.  The accounting firm will design the dashboards, maintain stability, and provide added analytics.  The CEO and senior management will log on from anywhere in the world to view his/her dashboard and analyze the organization’s business performance. 

Rapidly changing business needs have placed a premium on the ability to stay nimble and flexible.  In this environment, Collaborative Outsourcing will play an increasingly important role, striking a perfect balance between value and control, for growing businesses.

Tom Mescall is Partner-in-Charge of the Consulting practice at Armanino. He has over 20 years’ experience in public accounting, management consulting and software development. Tom has extensive experience with Enterprise Resource Planning, E-Business, Customer Relationship Management and organizational Change Management for technology companies. Contact him at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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