Microsoft Dynamics CRM helps small to medium-sized businesses and divisions of larger organizations increase sales success, deliver superior customer service and make informed business decisions.

Microsoft Dynamics CRM integrates with Microsoft Office, Microsoft Business Solutions for Financial Management and other business systems to give employees a complete view of customer information. The ease of integration with Microsoft Office is of particular value, enabling staff to access Microsoft Dynamics CRM information from Microsoft Office Outlook and work online or offline with access to sales functionality.

The simple configuration and ease of use of Microsoft Dynamics CRM helps employees become productive fast, with little training. Easy-to-use wizards help you customize Microsoft Dynamics CRM to your business specifications. Additionally, your Microsoft Certified Partner can help you customize your Microsoft Dynamics CRM solution for integration with third-party applications.

Sales Force Capability
Microsoft Dynamics CRM Sales helps salespeople manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications and automate stages in the sales process, helping ensure a shorter cycle, higher close rates and improved customer retention.

Customer Service Capability
Microsoft Dynamics CRM Customer Service helps your business increase its capacity to handle requests without increasing employee count. Microsoft Dynamics CRM Customer Service helps your service representatives provide customers with the consistent, efficient service that ensures satisfaction.

Mobility Features
Microsoft Dynamics CRM Mobile 1.2 allows users to quickly manage account information, add and organize business contacts, schedule important meetings and track existing sales opportunities – all while working from a Pocket PC or Pocket PC Phone Edition with Windows Mobile 2003 software.

For more information about Microsoft Dynamics CRM, please contact Tom Mescall at (925) 790-2600, or email him at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Microsoft offers a finance plan for Armanino McKenna clients, for more information please contact Sarah Jost at (925) 790-2600 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it