High-Tech Industry CRM and ERP: A Scalable Solution for Long-Term Success
In the high-tech industry and every firm has its own way of keeping pace. For that reason, Armanino is ready to customize a high-tech CRM and ERP solution for your company’s unique needs. We can provide you with a standalone Microsoft Dynamics CRM or ERP solution, or couple these two technologies which offer full integration and provide your company the best of both worlds.
Our unique Microsoft Dynamics AX High Tech solutions address your key business issues and requirements:
- Robust support for discrete manufacturing processes and MRP capabilities (make-to-stock, assemble-to-order, make-to-order, engineer-to-order)
- Global Supply Chain Integration with vendors, contract manufacturing organizations (CMOs), third party logistics (3PL) providers, distributors and internal multi-site operations (via complete materials, information, and financial transaction sets and including serial number tracking when appropriate)
- Real-time visibility to all your cost accounting components via robust project management and accounting, a business intelligence dashboard, and operational reporting
- Accurate Revenue Recognition for project accounting, multi-element hardware/software components and warranties
- Service Management Support for repairs, returns (RMAs), warranty management, service contracts performed in-house, via depots or field service scenarios.
- SOX Readiness/Compliance via segregation of duties, financial and IT controls; planning, implementation and testing
- Support for Global Multi-Site Operations, including intercompany transactions and multi-everything (companies, partners, service areas, locations, offerings, languages, currencies and consolidations for GAAP, tax, and statutory financial reporting and filings)
- Plus, advanced ERP features you’d expect, including approval workflow, role-based user interface, web-based purchase requisitions, web-based time and expense reporting, Microsoft SharePoint version-controlled document management, and much more.
We also understand that in this high-pressure environment, you need a Customer Relationship Management (CRM) solution that delivers mission-critical flexibility and dependability for high-tech firms just like yours. Armanino connects you with Microsoft Dynamics CRM 2011, a high-performance solution with the scalability you need to keep up with a fast-paced industry.
- Streamline communications between marketing and sales teams, and offer mobile workers more opportunities for richly productive collaboration.
- Gain greater visibility into real-time customer data.
- Automate workflow and analytics.
- Integrate easily with other ERP and productivity solutions.
- Give yourself the tools you need to deliver best-in-class service with more efficiency — and more profit — than ever before.
Microsoft ERP and CRM Solutions with a High-Tech Industry Focus
Armanino can connect you with the right Microsoft solutions to fit your company’s needs and business processes. Our teams of ERP and CRM specialists have extensive Microsoft certifications and experience in implementing Dynamics ERP and CRM solutions for clients within the high-tech industry.
By relying on Powertrak, a CRM add-on from Axonom, Armanino applies an expansive suite of modules specifically designed with high-tech organizations in mind. These CRM modules include:
- Multi-channel, multi-currency forecasting down to rep, account, and SKU
- Views and tools to manage complex extended relationships
- Service management and self-service portals
- Partner Portal with marketing coop and incentive tracking
- Time and billing by project
- Partner authorization and staff certification
- Integration to back office ERP systems
- Integration with credit card payment processing with PayPal
- Quick and secure credit card payments
Business Intelligence
Get business intelligence tools to help you analyze your business processes, identify possible enhancements, and adjust quickly to changing conditions. Microsoft Dynamics CRM provides visual tools and reports to help you act on the insights that you gain.
Additionally, we also offer ERP solutions that take into account the needs of your company and offer unsurpassed functionality:
- Pre-configured ERP solutions tailored to service providers and discrete manufacturers using either a contract manufacturer and/or in-house manufacturer operations model
- Financial Management Best Practices drawn from our industry benchmark research and hands-on High Tech client work
- A full array of relevant, collaborative business and IT services for each stage of your business growth
We understand that there are many different industries that make up high tech, and have worked with small companies, to large companies with worldwide locations and various subsidiaries. Some of the companies we’ve worked with include:
- Aerospace
- Semiconductors
- Biotechnology
- Software
- Electronics
- Energy / Power
- Robotics
- Telecommunications
- Media
Business Intelligence
Get business intelligence tools to help you analyze your business processes, identify possible enhancements, and adjust quickly to changing conditions. Microsoft Dynamics CRM provides visual tools and reports to help you act on the insights that you gain.
Armanino Stays With Your CRM and ERP Implementation Every Step of the Way
No matter where you are on the road to optimal sales, service, and business management Armanino will work to design and implement the right Microsoft CRM or ERP solution for you — and hand-select the extensions you need to make the most of your investment.
Not sure where to begin? Contact us and speak with one of our ERP or CRM business analysts. We can evaluate your needs to get you started in the right direction.
