These services include:
- Financial Management Policy and Procedure Optimization
- Business Process Optimization
- Dynamics Application Optimization
- Configuration of Additional Dynamics and/or ISV add-on Product Modules
- Reporting Writing
- New System Integration
- User Training
- Software Upgrades
- Application/System Administration
- IT Security/Controls
- Business Continuity/Disaster Recovery Plans
- Regulatory Compliance (SOX, PCI, other)
- IT Procurement Discounts
Our Armanino Dynamics Help Desk Support is supplemental to the product support provided by Microsoft and your assigned Armanino client account manager. Our Microsoft Help Desk services include:
- Dynamics AX
- Dynamics GP
- Dynamics CRM
- Dynamics SharePoint
- Dynamics FRx/Forecaster
To quickly and efficiently diagnose and resolve your issue, we leverage an instant remote access tool to ‘screen share’ your desktop along with you. Helpdesk support is billed on a time and material basis at our current hourly rates for the resources engaged.
Access to the Helpdesk can be controlled via an authorized user list you provide to us and/or by defining a "not to exceed revenue threshold per incident". Incidents with an estimate to resolve exceeding the predefined threshold (e.g. typically 4-8 hours of work) then require explicit approval from a designated client resource in order for Armanino to proceed. This controls your support costs as desired and avoids any unexpected surprises. Fixed fee support projects and other arrangements are also available.
Using the JIRA Support Ticket System
The JIRA web-based ticket tracking system offers a convenient, customizable dashboard. It is quick and easy for customers to enter tickets and they receive notifications via email when updates occur on any and all of their support tickets. Armanino maintains customer privacy protection through user permissions and tickets can be filtered for custom views and reports.
When we see tickets awaiting client response, our Certified consultants follow up to ensure nothing falls through the cracks. Armanino’s Support Services team sends each client an email at the end of every month that details how support tickets were handled. Read the JIRA guidelines document or watch the video to learn how to access the JIRA Support Ticket System for your organization.